At Giant Beats Studios, we are committed to providing exceptional services and ensuring customer satisfaction. However, we understand that there may be occasions where refunds or returns are necessary. Below is our Refund and Returns Policy, outlining the terms and conditions.
1. Services Eligibility for Refund
- Refunds may only be requested for services that have not yet commenced or been delivered.
- Custom services, including photo shoots, video productions, and copyright registrations, are non-refundable once work has begun.
- For prepaid packages, refunds will be prorated based on the portion of services already rendered.
2. Digital Products
- All sales of digital products (e.g., music tracks, promotional materials, or digital assets) are final and non-refundable.
- In the event of technical issues with the digital product, we will provide a replacement or alternative solution within 7 business days.
3. Cancellation of Services
- Clients may cancel a booked service up to 48 hours before the scheduled start time to be eligible for a full refund.
- Cancellations made within 48 hours of the scheduled start time are subject to a 25% cancellation fee.
- Missed appointments without prior notice are not eligible for a refund.
4. Refund Process
- To request a refund, please contact our customer service team via email or phone within 7 days of the initial payment.
- Refunds will be processed within 10 business days of approval, using the original payment method.
5. Returns of Physical Products
- If you receive damaged or defective physical products (e.g., merchandise or equipment), you may request a replacement or return within 14 days of receipt.
- To initiate a return, the product must be unused, in its original packaging, and accompanied by the receipt or proof of purchase.
- Return shipping costs will be covered by Giant Beats Studios if the return is due to our error; otherwise, the client will be responsible for shipping expenses.
6. Non-Refundable Items
- Gift cards or vouchers.
- Services or products purchased through third-party providers.
- Custom or personalized items.
7. Dispute Resolution
- If you are dissatisfied with a product or service, we encourage you to reach out to us directly. We value open communication and aim to resolve any issues amicably.
- Disputes not resolved internally may be escalated to an independent mediator, if necessary.
8. Contact Information For any inquiries related to refunds or returns, please contact us:
- Email: info@giantbeats.com.ng
- Phone: +2349080161777
- Address: Suite 304, AMAL Plaza, 7 Onitsha Cres, Garki, Abuja 900274, Federal Capital Territory
Giant Beats Studios reserves the right to modify this Refund and Returns Policy at any time. Please refer to this document regularly for updates.